Privacy Policy

Rose Gold Wins Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you participate in competitions, use our website, or engage with our services.

By entering any competition or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect different types of information from users who visit our website and participate in our competitions:

a. Personal Information:

When you register an account or enter a competition, we collect personal details such as:
Name
Email address
Phone number
Postal address
Date of birth (if required for age verification)

b. Payment Information:

If you make a purchase (e.g., to buy tickets for a competition), we collect payment details (such as credit card numbers) through our payment provider. We do not store your payment details directly.

c. Usage Data:

We may automatically collect data about your use of our website, such as your IP address, browser type, device information, and the pages you visit. This helps us improve the user experience.

d. Communication Data:

If you contact us, we may collect information from your inquiries or feedback.

2. How We Use Your Information
We use your personal information for the following purposes:

To manage your account: We need your personal details to set up and manage your account, verify your identity, and provide customer support.
To process competition entries and winnings: We use your contact details to notify you of your entry status, prize wins, and provide details about upcoming raffles or competitions.

To improve our website and services: Usage data helps us understand how users interact with our site and allows us to improve functionality and content.
To communicate with you: We may send you promotional emails, newsletters, or other communications about our services, competitions, or special offers (with your consent).

To comply with legal obligations: We may need to process your information to meet legal requirements, such as age verification or fraud prevention.

3. How We Share Your Information
We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, or providing other services (e.g., email providers, payment processors). These providers are required to handle your data securely and only for the purposes specified by us.

Legal Compliance: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of Rose Gold Wins Ltd, our customers, or others.

Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.

4. Data Security
We take the security of your personal information seriously. We use industry-standard encryption protocols (such as SSL) to protect your data during transmission, and we have implemented security measures to prevent unauthorized access, alteration, or disclosure of your information.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices
You have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your information if it is inaccurate or incomplete.
Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, track website usage, and improve our services. Cookies are small text files placed on your device that help us recognize you and your preferences.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect some features of our website.

For more information about how we use cookies, please see our [Cookie Policy].

7. International Transfers
If you are located outside of the UK, please note that your personal information may be transferred to and processed in countries that may have different data protection laws. By using our services, you consent to this transfer.

8. Children's Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect or process personal data from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Rose Gold Wins Ltd
Email: info@rosegoldwins.co.uk
Address: Office 7, 33 - 35 Ludgate Hill, London, EC4M 7JN